Returns and Exchanges
As all of Little Bumble’s products are designed to be used on food items or a like we cannot offer refunds, returns or exchanges as a result of change-of-mind. We only refund or replace defective or damaged products.
In conjunction with the above, should your products be deceive or faulty and should you wish to apply for Little Bumble Store credit, Little Bumble must receive the product sealed unused, in the original packaging and returned in the same condition as leaving Little Bumble Hive-quarters.
To organise a refund or replacement of faulty goods please supply proof of purchase and a description within 14 days of purchase and/or photo (at our request) of the fault. In some cases we may need faulty goods to be returned to us for further inspection to determine whether it was a manufacturing/design fault or purchaser negligence. Once a determination has been made and if identified that it was a manufacturing or design fault, Little Bumble will either replace or refund the faulty item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Only regular priced items that have a fault or the product is defective may be refunded, unfortunately sale items (i.e. discount basket items) cannot be refunded.
Broken or damaged goods
All Little Bumble goods are packed with the utmost care because they are a labour of love for the bees and for all our worker bees in the Hive Quarters! Sadly on rare occasions goods can be damaged in transit so if this happens please advise us within 72 hours of receiving the goods. Provide photos of the damaged goods and the packaging and email these to firstname.lastname@example.org We will contact you within 3 business days and offer you the choice of a full refund or a replacement.
To request a refund or replacement please send an email to email@example.com within 14 days of purchase.
To return your product, you should mail your product to:
16/11 Pearse Street
Warragul Victoria 3820
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your replacement product to reach you, may vary.
It is recommended that you send it via Registered Post and add insurance to the delivery as you assume the risk of lost, theft or damage during transit. Little Bumble is not responsible for lost or damaged goods during transit if you choose not to insure. Shipping costs are non-refundable.